I called at 10:00 AM on a Saturday to see about my Merc SL550. Had a trunk latch/convertible top issue. They looked at it and found the problem in about an hour. After finding that the part was available, they took me home and then called at 3:00 PM saying my baby was fixed. So far, all is well and working fine. Enjoyed hanging with the out front folks for a couple of hours trading car/motorcycle tales. I had a very good experience. Car repair issues can get emotional - and expensive - they helped me get my car fixed in time for a trip. The part cost more than the labor for a change.Thanks, guys!